Wednesday, July 04, 2007

wynn to dealers: i changed my mind.

Remember the flap about the toke (tip) sharing policy instituted at Wynn Las Vegas? Apparently all sides are digging in their heels on this one; including Steve Wynn.

From KVBC, Las Vegas' NBC affiliate:

Wynn says tip sharing policy to stay despite unionization vote

A newspaper says casino mogul Steve Wynn will not change a tip-sharing policy that took money from dealers and split it with their supervisors. Anger over the plan implemented in September caused dealers at the Wynn Las Vegas resort to unionize.

Dealers voted 3-to-1 to unionize in May. But Wynn told the Las Vegas Sun all their vote did was give them the right to quit. He says thousands of qualified dealers in Las Vegas, and hundreds of part-time nonunion dealers at the casino would gladly fill the positions of those who walked off the job.

The new tip system implemented in September gives most front-line supervisors called "service team leaders" 40 percent of a full dealer's share, with craps boxmen getting 20 percent of a dealer's share of the tip pool.

The shares given from the tip pool, plus additional salary boosts increased supervisors' salaries from about $60,000 to about $96,000. Dealers' total take-home pay dropped from slightly over $100,000 to about $90,000.


In my opinion, there's plenty of blame to go around on every side of this issue. For starters, the dealers who were un-supervisable as a result of earning more than management should've been fired. Period. You don't respect the chain of command, you go bye-bye now.

Secondly, Wynn was correct when he said he correctly identified the problem and was wrong in his solution. But now, it's turned into a pissing contest between Steve Wynn and the dealers. The dealers won the battle but will lose the war.

I think the dealers were correct in protesting Wynn's decision to skim off their tips. I still feel it's an incorrect solution to the problem. What should've happened is management should've gotten a raise while the bad apples in the dealer pool were canned.

As Wynn himself said, there are plenty of qualified dealers in Vegas (and Indianapolis, I should mention) to fill those spots. There wasn't much need to rake off their tokes other than to be punitive.

The situation is only getting worse. Everybody's digging in. The dealers who voted to unionize are hurting for a new strategy to fix things.